We are excited to announce ScheduleOnce 8.8!
This release is all about giving you more flexibility in distributing bookings among each of your teams. You may have multiple teams conducting meetings. For example, your account executives may be conducting sales calls, while your customer success team may be conducting onboarding sessions. Each team and each business scenario may have different requirements for how bookings should be distributed.
With ScheduleOnce 8.8, comes ground-breaking new features giving you full control over how bookings are distributed among team members. Resource pools are the foundation for this functionality. Resource pools allow you to group team members together and distribute bookings according to the team's needs.
As bookings come in, they will be automatically assigned to pool members. You will have real-time visibility into the team's booking distribution and be able to make adjustments as needed. You will be able to monitor the pool's booking metrics and statistics for each pool member, including how many bookings each team member receives, and how many are canceled, reassigned, or are marked as no-show. With our autocorrecting distribution algorithm, you can compensate team members for cancellations, reassignments, and no-shows. Any team member who falls behind will be moved to the front of the line until caught up.
With the use of resource pools, you can create a single master page with multiple distribution methods. This gives you more flexibility, helping you ensure an optimal booking distribution for every team.
What distribution method can each team have?
Whichever method you choose, you will be able to provide more availability for meetings with your prospects and customers, be better able to utilize your team, and ensure an optimal booking distribution at all times.
In addition to resource pools, ScheduleOnce 8.8 includes other new features including panel meetings and dynamic assignment rules. To learn more about this release, watch our webinar or read our article on What's new in ScheduleOnce 8.8.
As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.