Add scheduling to your incident escalation process

When customers need tier 2 support, you want to provide a smooth incident escalation process to ensure you can resolve their issue as quickly as possible. Online scheduling can help streamline your incident escalation process, by providing your customers with a definitive time when they can meet with a support expert.

When customers contact support, they expect a speedy resolution to whatever they need. However, some issues cannot be resolved in the first interaction. With ScheduleOnce, your customers can schedule to meet with the most appropriate support expert. This way, rather than waiting in the dark to hear back from your support team, your customers know exactly when they will be contacted. This minimizes waiting time for your customers, and shows customers that you are taking their case seriously.

At the meeting time, your support expert will be fully prepared to handle your customer's case. This ensures a swift resolution, leaving your customer satisfied from a successful interaction.

Adding scheduling to your incident escalation process will help you improve customer satisfaction, which ultimately leads to long term loyalty and trust. Visit our website to read more about how you can improve your incident escalation process with scheduling and start your free trial today.