Scheduling software with email integration
April 10, 2015
Are you looking for online scheduling software with email integration? If you are using online scheduling with customers and prospects you should be. Email integration allows you to send all communication emails from your organization's domain and email address of choice.
Every online scheduling process involves multiple emails to customers and users. Most scheduling tools send these emails from their domain and you have very little control over the email address and the name label. The result is that your customers and prospects receive an email that is not coming directly from you. This does not look professional and may also result in the customer or prospect not being able to recognize the email.
There are two parts to email integration. The first part is the email address from which the email is sent and you want that email address to be under your control. The second is the name label or the From email address that you may want to customize. For example, all scheduling confirmation emails can be sent from scheduling@example.com and if your name is John Smith, the customer will see the email coming from "John Smith <scheduling@example.cm>"
ScheduleOnce is a good example of an online scheduling software with email integration that covers both the email from your domain part and the name label that can be adjusted at the User level. If scheduling is an important customer facing activity in your organization, email integration is a feature you cannot compromise on.
If you are an Outlook user you better find scheduling software with support for Outlook integration. Such software will be able to read your Outlook calendar and use busy time in your Outlook to block out your availability. In addition, when you schedule a meeting or appointment, it will be automatically created in your Outlook Calendar.
However, since Outlook is a desktop calendar you need to first connect it with the scheduling software. There are vendors who have written their proprietary Outlook connectors and there are others who have chosen to rely on the infrastructure already provided by Google. ScheduleOnce is one of the latter vendors. To connect your Outlook you will install a small connector from Google which will sync your Outlook with Google Calendar and you will then connect that Google Calendar with ScheduleOnce.
ScheduleOnce connects to your Outlook calendar in real-time. Appointments made in ScheduleOnce are immediately added to your calendar. On the other hand, busy time in your Outlook calendar blocks your availability in ScheduleOnce. This ensures you are never double booked and all your appointment details are easily accessible in your Outlook calendar.
Our integration maintains the highest possible security and privacy standards. Your customers will only see available time slots. Your free/busy patterns or calendar details are never revealed. When a customer schedules an appointment, your Outlook calendar will automatically send your customer a calendar invite, seamlessly adding the event to their calendars.
Scheduling appointments in Outlook couldn't be easier! Learn more about ScheduleOnce's Outlook integration and start your free trial today.