Phone Booking AI Terms

Version 1.0 Last updated 17th September 2025

These terms (“Phone Booking AI Terms“) are an agreement between OnceHub Inc and you (the “Customer”), which govern your use of the phone booking (“PB”) feature available through the OnceHub Service and are incorporated by reference into OnceHub’s Master Services Agreement (the “MSA”) available at  https://oncehub.com/trustcenter/legal/msa or other agreements governing the use of OnceHub’s Services.

By using the PB Feature Customer acknowledges that it has read, understood, and agreed to be bound by these PB Terms. You represent and warrant that you have the full legal authority to enter into these PB Terms and if Customer is acting on behalf of an organisation or company, it has the legal authority to bind such organisation or company to these PB Terms.

Capitalised terms not defined herein shall have the meanings assigned to such terms in the MSA.  In the event of any conflict between certain provisions of the PB Terms and the provisions of the MSA, the provisions of the PBTerms shall prevail over the conflicting provisions of the MSA solely with respect to the PB Feature.


We reserve the right to update these PBTerms from time to time.

  1. OPT-IN FEATURE 
    1. The PB Feature uses AI, and as such, it is 'off' or deactivated by default. To use the PB feature, the Customer must selectively activate it or turn it ‘on’. 
  2. AI Technology Partner
    1. The AI Features are currently provided through artificial intelligence technology developed and provided by a third party service provider (the “AI Technology Partner”) currently Microsoft Azure OpenAI (“AzureAI”) https://learn.microsoft.com/en-us/azure/ai-services/openai/.
    2. Customer acknowledges and understands that the terms of the AI Technology Partner provider shall also govern the use of the AI features.  Currently, the Azure OpenAI Terms of Service govern, and are available at https://learn.microsoft.com/en-us/legal/cognitive-services/openai/code-of-conduct.  Under these business terms, Azure OpenAI will not use business data to train their models as committed to here  https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy
    3. OnceHub reserves the right to utilise a different AI Technology Partner at any time.  If you do not agree to the new AI Technology Partner, your sole remedy is to cease your use of the PB Feature.  In the event that a different Technology Partner is utilised in the future, such Technology Partners’ terms of use shall govern.
  3. Licence
    1. OnceHub hereby grants the Customer a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to use the PB Feature. 
    2. The Customer understands and acknowledges that use of the PB Feature is not mandatory or activated by default.  OnceHub Services may be used without using the PB Feature.
    3. OnceHub reserves the right to charge fees for the use of the PB Feature, at any time, upon providing prior notice.  If you do not agree to such fees, or any of these terms, your sole remedy is to cease your use of the PB Feature.
    4. OnceHub reserves the right to discontinue the PB Feature and you acknowledge and agree that you have no recourse against OnceHub should such action be taken.
  4. Content
    1. The output generated and returned by the PB Feature (“Output”) is based on the metadata processed on and through the Services (“Input”), the Input and Output shall collectively be referred herein as “Content”.
    2. You are responsible for any Input, as well as the Output you generate.  Any use of the Output is at your sole risk, under the terms set forth herein and the terms of the specific Technology Partner who provided the services with respect to an Output.
    3. Any Input to the PB Feature must not include:
      1. Any sensitive personal data (including data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, health data or data concerning your sex life or sexual orientation); or 
      2. Any health information protected by the Health Insurance Portability and Accountability Act (including any implementing regulations and as amended from time to time) (collectively, “HIPAA”) or similar regulations that control the use of medical data by AI Technologies.  Use of the AI Features is specifically excluded from the scope of OnceHub’s Business Associate Agreements.
      3. Any sensitive financial information such as credit card data.OnceHub does not guarantee accuracy of any Output generated by the AI Features. Given the probabilistic nature of machine learning and AI, Customer acknowledges that the Output may be inaccurate or offensive or may infringe third parties’ intellectual property rights.  You acknowledge that OnceHub has not verified the accuracy of the Output and it does not represent OnceHub’s views.
    4. OnceHub does not guarantee accuracy of any Output generated by the PB Feature. Given the probabilistic nature of machine learning and AI, Customer acknowledges that the Output may be inaccurate or offensive.  You acknowledge that OnceHub has not verified the accuracy of the Output and it does not represent OnceHub’s views.
    5. Customer is solely responsible for ensuring that you:
      1. Comply at all times with these Terms;
      2. Do not violate any applicable law or other applicable terms and conditions; and
      3. Do not infringe, violate, or misappropriate any of our rights or the rights of any third party, including intellectual property rights.
    6. The PB Feature's AI is pre-configured and designed to keep conversations bound to the scheduling and message-taking use cases only. The Customer cannot alter its conversational instructions or knowledge base. OnceHub endeavors to maintain and adhere to reasonable, industry-standard policies and procedures relating to the ethical or responsible use of AI Technologies within the PB Feature, including policies, protocols and procedures for (a) developing and implementing AI Technologies in a way that promotes transparency, accountability and human interpretability; (b) identifying and mitigating bias in training data or in the algorithmic model used in the PB Feature, including implicit racial, gender, or ideological bias; (c) management oversight and approval of the development or implementation of AI Technologies; and (d) minimizing the occurrence and/or prevalence of AI hallucinations.
    7. Upon reasonable request, OnceHub shall make available to Customer appropriate documentation explaining: (1) basic information about the AI Technology used in the PB Feature (e.g., model type/version); (2) how the AI Technology uses Customer Data (Input); and (3) other appropriate information reasonably available to OnceHub to provide Customer with sufficient information to analyze the risk associated with such AI Technology (e.g., model cards or similar documentation if available).
  1. Assumption of Risk
    1. Customer understands and acknowledges that the PB Feature is a developing technology. OnceHub disclaims all liability resulting from Customer’s use of the PBFeature, and makes no representation or warranty, express or implied, concerning the extent to which Customer’s use of the PBFeature is appropriate, permissible, lawful, accurate, correct, or otherwise suitable for the Customer or its intended use. By using the PB Feature, Customer assumes any and all risks of any nature.
  2. Restrictions
    1. In addition to the matters listed in OnceHub’s Acceptable Use Policy and the Azure OpenAI Service Code of Conduct https://learn.microsoft.com/en-us/legal/cognitive-services/openai/code-of-conduct, it is prohibited to use the PB Feature to:
      1. Mislead anyone that the content generated by AI Features is human generated;
      2. Use the AI Features to generate content that expresses or promotes hate, harassment, or violence, exploits or harms children, encourages self-harm, presents illegal, sexual, political, harmful, false, deceiving or misleading information, misuses personal data, contains or generates malware, spam, ransomware, keyloggers, viruses or other software, for activities which have a high risk of economic harm, or for adult content, adult industries, and dating apps;
      3. Provide health, legal or financial advice;
      4. Engage in political campaigning or lobbying;
      5. Generate contracts or legally binding obligations; 
      6. Implement fully-automated decision making;
      7. Use the AI Features in a way that infringes, misappropriates, or violates any third-party rights;
      8. Reverse assemble, reverse compile, decompile, translate, or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the AI Features (except to the extent such restrictions are contrary to applicable law);
    2. OnceHub and Technology Partner reserve the right to analyse Customer’s use of the PB Feature for the purposes of abuse monitoring  https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/abuse-monitoring.
    3. We may suspend or terminate the Services or your use of the PB Feature if we find that you are using it in breach of these terms, or if we are investigating suspected misconduct.
  3. Disclaimer
    1. IN ADDITION TO ANY DISCLAIMERS SET FORTH IN THE AGREEMENT, THE AI FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ONCEHUB AND THE APPLICABLE AI TECHNOLOGY PARTNER MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AI FEATURES, OR THE INFORMATION, TEXT, AND AI CONTENT INCLUDED IN THE OUTPUT, OR THE USE OF THE INPUT, INCLUDING WITHOUT LIMITATION, ACCURACY OF THE RESULTS, AVAILABILITY, SUITABILITY, RELIABILITY OF AI CONTENT OR OF ANY INFORMATION PROVIDED THROUGH THE AI FEATURES.
    2. ONCEHUB WILL HAVE NO LIABILITY OR RESPONSIBILITY ARISING IN ANY WAY FROM THE USE OF THE AI FEATURES OR ANY ERRORS OR OMISSIONS CONTAINED IN THE AI CONTENT. NEITHER ONCEHUB NOR ANY OF ITS AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF ONCEHUB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
  4. PB Feature usage limit
    1. The right to access and use the PB Feature may be terminated upon you reaching the usage limit, which may change from time to time subject to our sole discretion. 
  5. Feedback
    1. You may provide your feedback regarding the PBFeature (“Feedback”) through our Support Center. The Feedback can include feedback on the performance, features that may be missing, and any bugs encountered during the use of the PB Feature.  Any Feedback provided grants OnceHub a perpetual, irrevocable, non-exclusive, worldwide, fully paid, sub-licensable, assignable licence to incorporate into the Services or otherwise use any Feedback received from the Customer to improve the Services. The Customer irrevocably waives any moral rights in such Feedback pursuant to applicable copyright law. OnceHub acknowledges that any Feedback is provided on an “as-is” basis with no warranties of any kind.
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