Master Services Agreement changelog
New Version 3.2
Effective Date 12th December 2024.
Summary of changes:
We have
- Amended clause 18 to provide clarity on our fees and payment policy.
New Version 3.1
Effective Date 31st May 2024.
Summary of changes:
We have
- Amended clause 22.3 to provide clarity on our refund policy.
New Version 3.0
Effective Date 7th May 2024.
Summary of changes:
We have
- Added reference to our AI Terms in section 6.
New Version 2.9
Effective Date 30th November 2023.
Summary of changes:
We have
- Added a new definition of User Data in order to provide further clarity on each parties responsibilities in relation to
the data provide by you in your use of our Services. - Excluded User Data from the definition of Application Data.
- Added a clause reserving our rights in relation to free, trial or beta Services.
- Added clauses to explain how the introduction of a free trial of our Services operates.
- Added a clause in relation to the provision of Beta Services.
- Further clarified that we do not sell, transfer, or disclose any type of data provided by you or gathered from your use of our Services to any 3rd party.
- Clarified our refunds request policy.
- Added the OnceHub order form or invoice to the order of precedence clause.
- Minor formatting and typo corrections.
New Version 2.8
Effective Date 19th December 2022.
Summary of changes:
We have
- Added a new clause 9.5 to enable us to change or deactivate URLs that are assigned to customer accounts.
- Amended clauses 19 and 21 to incorporate the new no-subscription account status.
New Version 2.7
Effective Date 1st October 2021.
Summary of changes:
We have
- Moved the data deletion schedule from the body of the agreement to https://www.oncehub.com/trustcenter/data
- Added a definition of “Data Protection Addendum”
- Added “Breach of Statutory Duty” to clause 7.1 - Limitation of Liability
- Removed “material breach of Agreement” for both parties under clause 16.1 - Mutual Indemnification
- Changed the ordering in clause 25.4 – Order of precedence, to read:
- DPA
- MSA
- Service Documentation.
- Made minor drafting changes
New Version 2.6
Effective Date 9th July 2021.
Summary of changes:
We have
- Updated data retention periods
- Clarified remedies for breach of Service Level commitment
New Version 2.5
Effective Date 14th January 2021.
Summary of changes:
We have
- Made several drafting changes to the defined terms to improve clarity and document structure
- Amended the Limitation of liability clause to state that the liability cap is the greater of the amount paid in the 60 months prior to the event giving rise to the liability (no change to previous version) or $100, whichever is the greater (new provision)
- Updated the description of our support and assistance offering
- Updated data retention periods
- Added new clause 21.3 to clarify that OnceHub reserves the right to terminate Customer’s use of any free, beta or non-paid Services at our sole discretion.
- Made minor drafting changes to ensure internal consistency within the MSA
New Version 2.4
Effective Date 1st October 2020.
Summary of changes:
We have
- Clarified how we use analytical data for the purposes of protecting and improving our services
- Updated our corporate address and the governing law clause
- Removed reference to the Privacy Shield
New Version 2.3
Effective Date 29th July 2020.
Summary of changes:
- We have reduced the time we retain data in a non-paid account which has been deleted or where the trial has expired from 90 days to 60 days, under clause 13.1
New Version 2.2
Effective Date 20th May 2020.
Summary of changes:
- Minor changes to the wording of clause 19 “Recovering from a failed recurring payment” in order to provide further clarity.
New Version 2.1
Effective Date 15th May 2020.
Summary of changes:
- We have clarified that the definition of Confidential Information does not include Application Data in clause 2.1 (d).
- We have corrected an omission in version 2.0 by adding back a clause relating to consequential losses at clause 7.3 that was in our previous agreement in clause 7.1.
- We have made it clear that we will notify customers of material changes to the agreement by email in clause 25.10.
New Version 2.0
Effective Date 18th April 2020.
Summary of changes:
- We have increased the threshold for our maximum liability to you under out Agreements. Our liability cap is now the total amount paid by you and your affiliates for our services giving rise to the liability in the 60 months preceding the first incident out of which the liability arose. This was previously set at 12 months.
- We have added a clause to deal with the provisions of the California Consumer Privacy Act to specifically states that OnceHub shall not sell Customer Data for monetary or other valuable consideration.
- We state that we will maintain commercially reasonable insurance coverage in connection with our performance of the Agreement.
- We have incorporated a new Acceptable Use Policy which sets out the permitted uses of our software. We have specifically prohibited the following types of data from being entered or stored in our applications: bank account numbers; bank routing numbers; credit or debit card numbers; CVV numbers; credit scores; income, net worth or how much debt someone has; government-issued identifiers, including social security numbers, passport numbers, driving license numbers; data concerning criminal convictions, sentencing, fines, and other rulings issued in judicial or administrative proceedings; usernames or passwords
- We have added a clause setting out the basis on which we will delete your data.
- We have stated that our applications and products are provided to you as a service.
- Throughout the Agreement, we’ve made changes to improve clarity and address grammar, typos and similar issues.
