2 min read
A big change for member permissions
Until recently, only admins could create chatbots and forms. Now, members and admins alike can enjoy the benefits of these tools that enable advanced routing, qualification, and other great options, like including a video message. When members create chatbots or forms, they can build a customized page to add it to and then share it anywhere with a personalized link. Don’t want this option for members? Admins can enable or disable this permission from account settings. Learn more about pages with chatbots or forms in our 90-second video. Watch video
Routing map for forms
Last quarter, we introduced the routing map for chatbots to visualize the various paths you create in the builder. This helpful way to check your workflows, edit rules, and spot issues is now also available for forms. Learn more in our 2-minute video
Add custom details to your invoices
Admins of OnceHub accounts can now add custom details, such as a VAT number, to their invoices. This can be done through your billing contact details.
AI chatbot interaction (Beta)
Behind the scenes, we’ve been working to develop a new AI option for your OnceHub chatbots. Today, it takes quite a bit of manual time and effort to add FAQs to your chatbots, setting up each option and writing up each answer separately. Our upcoming AI functionality will let you feed your chatbot some information via a link - e.g., your help center and the chatbot will be able to smartly answer customer questions based on that information without all the manual effort! Apply here to join the AI beta
Features mentioned are accurate at the date of publishing, October 2023. Subsequent releases may add to or remove items mentioned here. If you are looking for our latest release notes, please contact us.