3 min read
Digital assistant pages
Use pages to create your own digital assistant in a link. They're easy to build and they can collect information in a user-friendly way before suggesting relevant meeting options based on a visitor's responses. Pages allow you to add any of our engagement types; scheduled meetings, live chat, or instant calls. Personalize the URL and branding to create a memorable customer experience. Create a page or watch the intro video.
Instant call public beta
Sales, marketing, and customer support teams who need to offer VIP or qualified visitors the option of meeting now, can add instant calls to chatbots and live chat conversations. Instant calls allow you to connect with customers immediately over Zoom or Google Meet. This gives your business increased flexibility to engage with visitors in the manner and at the time that is best for you. Get started with instant calls or watch a video intro for live engagements.
Live engagements
Within our platform, "live chat" and "instant calls" now both fall under the term "live engagements". Where we previously only referenced live chat, we now reference live engagements. This change includes live chat licenses which are now referred to as "live engagement licenses". If you already had a live chat license, you can now make use of both instant calls and chats at no additional cost. Get started with instant calls or live chat.
New dashboard filters
You can now filter your dashboard data by individual chatbots, forms and booking pages. This enables your marketing team to monitor the performance of different parts of your funnel to spot inefficiencies and compare strategies. Try it
Contacts lobby
Our new contact lobby allows you to view, filter and export all your OnceHub contacts. Filter by date captured, contact owner and contact status. Create and save custom filters and export CSV files to make use of in other systems. Try it
Clickable links in live chat
URLs added in live chat conversations will now automatically convert to clickable links, providing a smoother customer experience and enabling your team to better respond to queries. Get started with live chat
Multi-line live chat responses
We have improved the UI for live chat agents to formulate multi-line responses when chatting with visitors. This improvement in the editing of messages enables your team members to better serve customers. Get started with live chat
Live engagement notifications for busy agents
If an agent is active on any live chat or instant call, a more subtle notification sound will now ping just once. This allows users to be notified of new incoming engagements without disturbing their assistance to other customers. When an agent is not engaged in a conversation, they will hear the original, persistent notification until the chat or call is accepted. Get started with live chat
Numerical form field
Businesses that need to capture financial or numerical data using forms can now use the ''Number'' interaction from the Question category. This gives your business the ability to qualify and route visitors according to numerical ranges. Get started with forms
Features mentioned are accurate at the date of publishing, April 2023. Subsequent releases may add to or remove items mentioned here. If you are looking for our latest release notes, please contact us.