5 min read
Lead acceleration with ChatOnce
February 17, 2022
"We get lots of visitors to our website but we don't capture enough new leads.
"The forms on our website cause delays and we miss sales opportunities."
"Visitors have to submit a form and then wait to hear back from our team."
"Our scheduling pages allow anyone to book a meeting with our team and we often waste valuable time."
"If our website could qualify leads automatically, we'd save time and increase sales."
"By the time we get to talk with good quality leads, many of them have already gone with one of our competitors who responded more quickly."
Does this sound like you or your team?
If so, we're delighted to introduce you to ChatOnce. It's our smart chatbot solution that qualifies leads and connects them instantly with the right people in your team.
With ChatOnce you can:
- Target visitors with personalized content based on audience rules.
- Capture more leads with smart questions and conditional routing.
- Qualify leads automatically based on your screening questions.
- Engage with qualified leads instantly using live chat conversations.
- Invite qualified leads to schedule a meeting with you or your team.
How does ChatOnce work?
Most people's experience with chatbots is those annoying widgets that appear in the corner of their browser window. Many of those chatbots are just badly designed with vague goals and generic content. But that's not what we're talking about here!
First, ChatOnce gives you the choice of how and where you publish your chatbots.
Standalone chatbots are the easiest way to get started with ChatOnce. You can build one in a few minutes and then share it using a standalone link. They're great for campaign landing pages and there's no need to update your website!
Pop-up chatbots are ideal when you want to add a chatbot to a link or button on your website. For example, you could add a button on your pricing pages that pops up a customized pricing chatbot.
Targeted chatbots are great when you want to add chatbots across your entire website. You can build audience rules to make sure that the right visitors get the right chatbot at the right time.
Next, ChatOnce makes it easy to build a chatbot that's fun, engaging, and personalized for your visitors.
Chatbot questions allow you to find out more about your website visitors. For example, you could ask qualifying questions about their team size, financial needs, or personal goals.
Chatbot messages allow you to share links, documents, images, and videos with your website visitors. For example, you could share an ebook or video when a lead provides you with their personal or business details.
Chatbot actions allow you to connect website visitors with your team. For example, you could invite qualified leads to chat live with your team or schedule a meeting. You can also use actions to send internal email alerts or update your CRM.
If you'd like to see ChatOnce in action, why not check out our range of ready-to-go chatbot templates?
How does live chat work in ChatOnce?
Live chat is an ideal way for you or your team to engage with qualified leads. They're already on your website and they've just interacted with your chatbot, so why not connect with them right away?
To learn more about live chat, check out our blog article on adding live chat to your website with ChatOnce.
How do scheduled meetings work in ChatOnce?
Scheduled meetings are a great way for you or your team to engage with qualified leads. You can offer time slots when at least one person on your team is available and the qualified lead can pick the one that works best for their own schedule.
You can also customize your bot to check if live chat agents are available online. If they are, the bot can automatically offer them a choice of lead engagement options. If they're not, the bot can seamlessly offer a scheduled meeting instead.
Flowchart: Check if live chat agents are available online
Option 1 of 2: Yes
If yes, then the chatbot reads "How would you like to connect with our team?"
3 choices are presented to the user: "Join a live chat right now" (which is selected), and "Start an instant video call", and "Schedule a meeting".
Option 2 of 2: No
If no, then the chatbot reads "Let's schedule a meeting with our team"
A booking dialog is displayed within the chat conversation, prompting the user to schedule a time. This results in a second dialog stating "Your meeting is confirmed".
To learn more about scheduled meetings, check out our blog article on adding scheduled meetings to your website with ChatOnce.
Can I use ChatOnce to add automated lead qualification to my website?
Lead capture, leading to Lead qualification: "How many people in your team would use our products?"
Leading to Lead qualification: "When would you be ready to get started?"
This question splits into two possible flows
Flow 1: Lead assignment: Inbound sales, leading to Lead engagement: Offer instant video call or scheduled meeting.
Flow 2: Lead assignment: Customer success, leading to Lead engagement: Offer live chat or scheduled meeting.
To learn more about lead qualification, check out our blog article on adding lead qualification to your website with ChatOnce.
How do I get started with ChatOnce?
If you're an existing OnceHub user, you don't need to pay extra to start using ChatOnce! Your existing user licenses for live chat, instant meetings, or scheduled meetings will work across all our products. Why not get started with one of our ready-to-go templates?
Did you know?
A user license for live chat, instant meetings, or scheduled meetings works across all our products. You don't have to pay extra to use each product!